The RATER Model for Quality System Administration



The RATER model is an administration quality system. It was devised by teachers A. Parasuraman, Leonard Berry and Valarie Zeithaml, who published the theory in their book “Delivering Quality Service” in 1990. The model highlights five ranges that clients for the most part consider essential when they run an administration, and emphasizes on the distinction between client experience and target.

The RATER Model – Idea

Zeithaml and Berry (1990) developed the RATER model to gauge the proficiency of client administration concentrating on five zones. RATER is the acronym for the following.

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