Empathic listening is a method of listening and accordingly responding to other person, which in turn builds trust and helps in better mutual understanding. It is an important skill for third parties, as it helps the listener for receiving and accurately interpreting the speaker’s message and then providing an appropriate response. Response is the integral part of listening process and becomes important for success of mediation or negotiation.
Benefits of Emphatic Listening
- Helps disputants for releasing their emotions
- Builds respect and trust
- Minimizes tension
- Encourages flow of information
Creates safe environment which is conducive for solving collaborative issues
Empathic listening is useful for persons who are involved in conflicts. The willingness and ability to listen with empathy set the mediator apart from others involved in conflict.