ITIL (Information Technology Infrastructure Library) is a guided framework which helps in planning, delivery and support of the IT services. The main aim of ITIL is to achieve improved service level and the efficiency.
ITIL generally explains the tasks, checklists, procedures and the process which are not specific to the organization. But those particular tasks can be integrated with the strategy of the organization by maintaining a particular level of competency. It can allow the organization a base from where it can start the implementation strategy of the IT functionalities. It can also mention the compliance and the standards and also the proper measurement of the improvement.