The total quality management or TQM is the particular management approach which was originated in the year 1950. It became popular in the early 1980s and from then on, it was implemented in various ways in different firms. It is the explanation of the culture and attitude of the organization that provides the customer satisfaction with the products and the services. The culture will need quality in every aspects of the operation of the company. The processes should be done in the right method by eliminating any waste during the operations.
The Total Quality Management (TQM) can be defined as the holistic approach for the long term success which can be visible in the ongoing development in every aspect of the organization process. The overall transformation of the organization can go through various changes in different systems, structures, practices and the attitudes.
Primary Elements of TQM
Total Employee Involvement:
The total employees of the company can involve themselves for achieving common goals. The total commitment can only be acquired if the management has provided an appropriate environment. If the teams can self manage their operations, it will definitely lead to empowerment and achievement of goals easily.
The level of the quality of the performance is ultimately determined by the customers. The firms may train their employees, improve the design process by integrating high quality systems, and acquire new measuring tools, upgrade software and lots more. But it is the customers who will decide whether the efforts are worthy or not.
The process thinking is one of the important parts of the TQM. It is the series of different steps starting from the suppliers’ inputs and transforming them to output which is finally delivered to the customers. The steps involved in the process are clearly defined and the performance measures are incessantly monitored for avoiding unexpected variations.
Integrated System :
The integrated systems of the organization can be structured into both vertical and horizontal processes :
- The micro process system can contribute to larger processes where it can be aggregated with various processes and implementing strategies. All the employees of the organization should clearly understand the guiding principles, vision, mission and the quality policies of the organization. The overall performances of the business can easily be monitored and communicated in a continuous manner.
- The integrated business system can be incorporated with ISO 9000 standards. As different organizations possess different work culture, it is very difficult to achieve excellence in all the products and the services. Therefore the integrated system can easily be connected with the elements of improvements for exceeding the expectations of employees, customers and other stakeholders.
Fact Based Decisions:
To understand the position of the organization and how well it is working, the performance measure of the data is to be done in a regular basis. The TQM needs that an organization can collect and analyze the correct data for improving the accuracy of their decision making. The prediction for reaching to the consensus is allowed depending upon the past history.
For the day to day operations, communication serves a great role in motivating the employees by boosting up and maintaining their morale throughout all the levels of the organization. The communication can involve various strategies and methods for successful completion of the business process.
The improvement should be a continuous method which will drive the organization to be both analytical and creative and find various ways for becoming more competitive in nature.
How to Implement TQM in Your Business?
In the initial stage, the TQM will evaluate the current reality of the organization. The condition of the assumptions can be the history of the organization, present requirements, events leading towards TQM, present working life status of all the existing employees. If all the preconditions are available with their correct data, the implementation of TQM will not take much time to succeed.
When the organization has a track record of efficient responsive towards the environment, flexible towards the operational process and can be changed whenever required, the implementation process of TQM will be much easier. If the organization possesses no skill of improving their operational systems since a long time, it may invite skepticism from the employees. If the conditions prevail for a long time, the leadership and the management can institute a comprehensive program for the organizational benefits. Before beginning the implementation process of TQM, the firm should be healthy in nature. The TQM will not be suitable for the firms who possess lack of managerial skills, poor employee morale, and unstable funding base and weak administrative systems.
When the individuals can realize a requirement of change in the organization, TQM can be implemented in a smooth way. In 1983, Kanter has described this process as different building blocks where effective organizational changes are present. The traditional processes can be replaced with the modern strategic decisions. When the entrepreneurs avoid the general ways of resolving a problem, then the traditional activities of the lower level of the organization can be easily departed. A crisis may sometimes create a sense of urgency in the employees mind and can force them to act immediately. In case of TQM, the crisis can act as threat or various demands from the consumers for improving the quality of the services. The leaders may interfere in the strategies after a crisis and can provide a new vision of the organization. The leader must act as the prime mover in implementing the TQM strategies.
Key Points from the Article
From the article, we can be aware of the
- Basic concept and the background of Total Quality management
- Different elements of the TQM
- The implementation process of TQM in your business
The TQM encourages participation starting from the floor workers to the managers. It is the philosophy of the management where the continuous improvement is required throughout the process.