How to Use Instant Messaging (IM) Effectively for your Business

Technology in the hands


Communication is the key to productivity in small and large business. Business owners need to communicate with customers, managers, employees and workers in an effective manner for getting the things done. Technology provides a broad array of options for communication such as – email, Instant Messaging, SMS, Phone etc. Each mode of communication is associated with some advantages and drawbacks. If you understand them and select some best methods based on your situation, then you can achieve great results in your business.

In this article, we are going to discuss how the modern work place is inherently collaborative and how it relies on Instant Messaging (IM).

Instant messaging Etiquette

The concepts of Instant Messaging are same as other formal documents such as – email, text or SM. The key behind IM ethics is clarity of content in communications. You need to use Instant Messaging by considering the person on the other side. The below are some guidelines that help you follow the etiquette of Instant messaging.

  • Make sure to be cognizant about when and where is the appropriate time to IM. You should always remember that there is a place and time for everything. The same applies with IM, and should be avoided during meetings or while you are on phone.
  • Make sure that the other person is using IMing. Ask the person if it good time to start a chat. If the person you want IM is busy or cannot chat at that moment, ask them when they will be free and when you can connect them at a later time.

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