How to Communicate Organizational Uncertainty – An Analysis

How to Communicate Organizational Uncertainty - An Analysis


In today’s world, communicating with employees can result in different kinds of interpretations from different kinds of employees. Keeping people informed is necessary in an organization. If employees are not informed of situations in the company, there will be lack of information, which is considered no information. In this article, we will discuss about the technique in which negative thinking process can be restrained in a company through proper communication.


  • When a manager speaks to her employees about possibilities, some resources consider it a promise for a better future and hold the manager responsible if things do not work out. Again, if she does not talk to the employees unless she gets confirmed information, employees start feeling that they are not being told anything and thus, they resort to rumors.
  • If the manager delays for a very long time, the impression created among employees is that, the former does not know what direction to take because she has not been proactive to react.
  • Robert DeKoch, Phillip Clampitt and Thomas Cashman, three communication consultants have coined the term "the terrible triad." According to them, this situation entails three kinds of thought processes: the staff thinks that the management of the company is stupid because it had no idea what was occurring, helpless as they waited till the last moment to react or even evil because they kept back information.

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