Fredrick Herzberg, an American psychologist became famous as a management thinker. His ‘Two Factor Theory’ tries to establish the fact that in work place, there are certain factors that cause satisfaction to employees while there are reasons that cause dissatisfaction. According to Herzberg the conditions that satisfy an employee is different from the reasons of dissatisfaction. The reasons of satisfaction and dissatisfaction were very distinctive from one another and were not just opposite causes.
Herzberg in his Motivation-Hygiene theory explained that job satisfiers are related to factors involved in performing any job, while job dissatisfiers are concerned with factors that define job content. These satisfiers were termed ‘motivators’ and the dissatisfiers constitute ‘hygiene factors’. Here ‘hygiene’ implies maintenance factors that by themselves do not contribute towards satisfaction but avoid dissatisfaction.
Factors that lead to satisfaction at work include:
- The work itself;
Factors leading to dissatisfaction are: