DILO to Improve the Effectiveness of Team Work

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Are you concerned about the effective use of the team time or organizational time? To get answer to this question, one should track down what activities are performed by which team member and for how long the activities are performed. You can learn this by paying attention and recording the activities of people over a period of time.

In this article, we will know about DILO analysis and how it helps you to keep track of the team member’s activities.

What is DILO Approach?

The DILO (Day-In-Life Of) process can be defined as the method of discovery that is aimed at identifying the possible propositions for an organization. It comprises of the steps that develop deep understanding of the issues face by the customers. The approach comprises of interviewing and observing the customer at the same time. It is then followed by idea generation to get an insight into possible elements of value proposition.

The DILO approach was created by Francis Goulliant in the year 1994. Since then, this approach is being used by many managers, consultants and practitioners. The DILO practitioner uses the Lead Process, which was developed by Eric von Hippel. The primary focus of this process is product development in a compelling way. The DILO methodology focuses on the development of a unique value proposition for the organization. Most of the marketing approaches are aimed at implementing a defined value.

Managers and CEOs use this approach to transform their organization. This approach is also used by organizational development managers as a point for their development programs.

How to Perform DILO Analysis?

DILO analysis is a very useful technique to know about how the time is spent in your organization. You will get answers to a number of questions, such as –

  • Whether the majority of day was spent purposefully or not?
  • Is the work assigned to the team members effectively?
  • Whether most of the activities are planned or performed spontaneously?
  • Are the workloads and expectations on the same line?

Apart from this, you can also evaluate the effectiveness of different activities performed within the organization. DILO analysis gives a better understanding of the responsibilities and roles played by different members of the organization. DILO can also be used to –

  • Identify the activities or tasks that are getting done
  • Understand the obstacles that come across the effectiveness
  • Identify the future roles of people in your organization
  • Know how well you can share the resources
  • Identify job opportunities

You will be surprised to see the results after DILO analysis. The scope and size of DILO analysis depends on the number of people taking part in the activity, complexity of their roles, location of the personnel and many more.

Below is a step-by-step guide to perform DILO analysis.

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Step 1 – Determine the scope

The scope of analysis can be determined by the processes, activities, objectives and other functions. You should analyze the people who wish to participate. You can determine which teams need to involve in which activity, once you are ready with clear objectives. Remember that there are several people who perform same activities and you can learn a lot from them. It is also important to consider the time frame of DILO. The longer is the time frame of DILO analysis, the more accurate picture you will get.

Step 2 – Convey your objectives

Before you start with DILO analysis, you should explain the team members that how you are going to use the information or data. People often tend to get anxious at work, and misreport their activities if they believe that they are being monitored. For accurate results, you should let your team know that you are going to use this information to make the work life much better.

Step 3 – Identify core activities

The set of core activities need to be categorized under which people can analyze their time in a better way. The core activities depend on any particular work that is under analysis. The activities can be categorized into – routine job tasks, waiting time, meetings, interruptions, administrative activity, travelling and so on.

Step 4 – Prepare DILO worksheet

Prepare a worksheet for the DILO participants and ask them to fill it. You can either create a customized worksheet or download it from free templates available across the internet.

Step 5 – Analyze the activities of collate participants

Once the participants fill the worksheet, it’s time to ask them to record – description of each and every activity they perform and time spent by them on each activity. Ask them to describe the activities based on the categories described in step 3. You can even show the effectiveness of team members to use time on a scale of 1 to 5.

Step 6 – Analyzing DILO worksheet

The next step is to analyze the DILO worksheet, which can be done by collecting the completed worksheets and preparing the analysis. You can make a list of opportunities that help you improve or resolve the issues

Step 7 – Set plan for improvement

The main purpose of DILO analysis is to enhance the effectiveness of work environment. It is advised to share the information with the team members, when the analysis is completed. You can talk with the team members about the issues and opportunities, how can you increase the awareness of work habits, how to begin with a plan for improvement and so on.

DILO can be used to know the performance improvement as well as effectiveness of the reviews.


The bottom line is – DILO is a very effective technique that helps you know the effectiveness of your work activities. You can develop plans to address opportunities and possible issues. The process of tracking the activities allow team members to know how productive they are at workplace.

DILO analysis helps organizations to improve the effectiveness of workplace. Whether you want to maximize the effectiveness of present or future work within teams or organizations, you can opt for DILO analysis. In short, DILO can prove to be an effective method to get the desired information.


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