If you are running a business, then you should be aware that every team member needs to be trained to pick up the duties of other employee, in his/her absence. This may not be the case in big companies, as each and every team member has specific role and perform only those tasks that are designated to them. It is hard for small companies to operate this way, and they need to cross train their teams.
In this article, we will look at the benefits of cross training and it can be implemented successfully.
What is Cross Training?
Cross training is the practice of training the people in organization to work in multiple roles or training them to do the tasks that are out of their responsibilities. For example – you can ask the person who is in billing section to do collection work or vice versa. You could even move the team members from one group to the other, in case of staff shortage.
Many organizations operate with learner teams to emphasis more on the role of each person. The reason behind this is to make the people capable of handling multiple roles, in the absence of the key person. Managers consider cross training to teach employees how to do their jobs within the group. You should always have an alternate person who can do the job very well.
This can be very helpful in changing business environment, where the priorities change from one person to the other. At the same time, you will be able to build string teams. As the team members will be able to understand the challenges faced by other members. They are likely to work in a supportive environment and work effectively than the members who are not cross-trained.